Terms & Conditions

Please read these terms carefully before booking any package with Fiesta Vacations.

Booking Policy
All bookings are subject to availability and confirmation. A deposit may be required to secure your reservation.

TRAVEL CONFIRMATION
Your contract is with Fiesta Vacations Pvt Ltd. A contract exists between us when we have confirmed that we have space available on the tour of your choice and we have received your signed Travel Confirmation Form and advance subject to grant of visa. The groups will travel on the departure date mentioned in the brochure. However, there are possibilities that the groups may not travel on the departure dates mentioned in the brochure and in such cases every effort will made by the company to inform the new dates of travel to the traveling guests at least 7 days before departure. The company will not pay any compensation for such changes whatsoever.

 

BOOKING ADVANCE
Upon completion of the signed Travel Confirmation Form Rs. 29,000/- per person for International holidays and Rs. 5, 500/- per person for domestic holidays must be paid to the company.

 

MODE OF PAYMENT
Payments should be made in the name of Fiesta Vacations Pvt Ltd by RTGS, On line transfer, by cheque or UPI. Payment by DD can be drawn at our cost. In unavoidable circumstances, cash payments are accepted we also accept credit cards. There will be surcharge of 2.5% on card payments which will be added to the total invoice cost. For bookings which are made within 15 working days of tour departure, the full amount will become immediately payable either by DD, UPI, CASH OR CREDIT CARD ONLY.

 

BALANCE PAYMENT
Once the completed Travel Confirmation Form and the advance have been received a receipt will be issued. The balance payment towards the cost of the tour must be paid in full at least 30 days prior to tour departure. Failure to pay the balance within the specified period will result in the cancellation of the booking and the payment of a cancellation fee, as detailed below.

 

IF YOU CANCEL YOUR HOLIDAY
If you or any member of your party wishes to cancel your holiday, you must notify us in writing only. In any case, the date of cancellation will be at the date on which notice is received by us. The person who signed the confirmation form must also sign the letter of cancellation. As this incurs administrative costs and we may not be able to resell your booking, cancellation charges will apply on

Number of days before departure, Fiesta Vacations Pvt Ltd receives your written cancellation & Amount of Cancellation charges shown as a % of a total holiday price you must pay

More than 45 days - 25% of the total holiday cost
44-30 days 29-15 days - 45% of total holiday cost
29-15 days - 60% of total holiday cost
14 days or less - 90% of total holiday cost
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include and are not limited to war, riot, industrial dispute, terrorist activity and the consequences, nature or nuclear disaster, fire, adverse weather conditions and many more. If in the unlikely event of your tour being cancelled by us, we will pay the amount collected, less Visa charges if any, towards the said tour within 30 working days from the date of cancelling the tour.

 

IF YOU CHANGE YOUR BOOKING
If after your confirmation you wish to change your travel arrangements in any way, for example your chosen departure date, name of passengers, type of accommodation, we will do our utmost to make these changes but if may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You may also be asked to pay an administration charge of per person per change and any further costs we incur in making this alteration. You should be aware that these costs could increase closer to the departure date and you should contact us as soon as possible with the required changes.

 

SCOPE OF ACTIVITY
We are travel and holiday organisers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport, restaurant kitchen caravan or any other facility or service mentioned in this Brochure. Though we take care in selecting all the Ingredients in your holiday. We can only select and inspect them. As we have no control in running them, we cannot be responsible for any delay, improper services provided by any agency, airline, transport, hotel any provider of services for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners/coach operators/tour operators who are Company’s independent contractors. We are also not responsible for the delay or deficiency in services provided by agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travels, co-passengers which may result in injury, damage to the life or property of the Client or interfere with enjoying or availing the following and/or the other services to be provided on the tour.
We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to the company. The information within this brochure has been complied with all reasonable care and is correct to the best knowledge of the company and is published in good faith. Photographs shown are representations and may vary at the site during the visit.

 

TRAVEL DOCUMENTS AND CLEARANCES
It shall be sole responsibility of the Clients to hold valid travel documents and statutory clearances to enable you to travel on the Tour such as passports, insurance and medical insurance certificates and other statutory certificates including visa and immigration clearance. In any case, your Passport must be valid for at least six months subsequent to the scheduled departure date of the tour. As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments. The Operator shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there form. The position in respect of cancellation of Tour by Client due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through us. Even if visas are rejected, our stipulated fees shall be payable by the Client. There will be no refund to the Client, or any member of his party, is unable to travel due to the said reasons. In such cases, the non- refundable deposit paid by the Clients shall be forfeited and no claim whatsoever shall be made for the same.
In the event that a Client is unable to travel on the tour originally booked by him/her, due to rejection of visas by the concerned embassy the said Client shall have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and In such case the transfer fee or the transfer of the tour shall apply. However, if the Client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.

 

HEALTH AND INSURANCE
It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour arrangements and where in the interest of the Group or any member thereof is prejudicially affected.

A) The Company reserves the right to ask the Client to provide written certification of his/her medical fitness before departure.

B) The Company makes it a condition that the Client is adequately covered by Overseas Medical Insurance Policy from an insurance company registered in India and approved by IRDA to cover the risk of hospitalization while on tour, as Fiesta Vacations Pvt Ltd will not be responsible for the same.

It may be noted that the cost of Insurance may be paid by the Client or may be paid by the company on behalf of the Client. The Client is the absolute owner of the said insurance policy and he/she shall prefer his/her claim to the insurance company. In any case, no liability on the part of Fiesta Vacations Pvt Ltd arising in any way out of this contract, shall not exceed 10% of the total amount paid for the tour holiday and shall in no case include any consequential loss or additional expense whatsoever.

 

CONDITIONS OF TRAVEL
The Client will have to strictly follow the Tour Program and return to India as per the validity of the air ticket. There shall be no refund, if the Client falls to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time. In case if a Client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services. Even if anClient is unable to reach the place of commencement of the tour due to any reason whatsoever including. loss of baggage or loss of travel documents, his booking shall be treated as no show on the tour and 100% cancellation charges will be levied. If a Client avails pre-tour services or part thereof, or the air ticket (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place or cancels the tour after using the air tickets, tour arrangements or part thereof, it shall be treated as ‘no show’ and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
While on tour, the Client has to take care of his personal belongings and in no way Fiesta Vacations Pvt Ltd is responsible for any loss or damage to the belongings of the passenger.
Fiesta Vacations Pvt Ltd reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Fiesta Vacations Pvt Ltd, shall be under no liability to any such person. It is hereby declared that the provided under Iris contract shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not the independent contractors selected by the Company.
Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provision shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the contract in respect of any tour, holiday, excursion facilities shall not exceed 10% of the total amount paid or agreed to be paid for the tour holiday and shall in no case include any consequential loss or additional expense whatsoever.
If no suit/action is brought against the Company within one week of the last day of the Tour, the Company shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have relinquished/abandoned all his rights under or arising from this contract.
If you book with a travel agent and your booking with that agent includes but is not limited to Fiesta Vacations Pvt Ltd arrangements, your contract is with your travel agent and Fiesta Vacations Pvt Ltd is simply a supplier to your travel agent. In case of publication of any travel scheme offering any discount of benefit by the Company. It shall have the sole rights to withdraw such a scheme or discount at any time unless a specific assurance to the contract is published.

 

LAW & JURISDICTION

For all complaints, suits, claims or disputes of whatsoever nature relating to any products by Fiesta Vacations Pvt Ltd and third party products and tours the courts, tribunals in Bangalore, India alone shall have exclusive Jurisdiction. All tour are subject to laws. Rules of RBI/GOI.